Customer Service

Akris Authenticity promise

Akris guarantees the authenticity of all items purchased from the Akris online boutique. All Akris items are designed in the Akris workshops in St. Gallen, Switzerland, and manufactured with high standards in company-owned, directly-managed production plants. To learn more about the Akris organisation, visit The House.

Alteration

As we greatly value our customers, we offer premium customer service. All Akris and Akris punto items purchased from our online boutique can be submitted to any Akris boutique in Europe or in the USA (accompanied by the purchase receipt) for alteration. For a listing of Akris boutiques our complimentary alteration services are applicable, please go to any Akris boutique.

Our professional alteration teams will be pleased to fulfil your alteration requests. Items purchased at the full price are eligible for free alteration. Reduced items can be altered against payment of a fee. 

Return

We hope that you are satisfied with all our goods. In the event that you are not satisfied with the goods you ordered, the right of return as applicable to consumers shall apply.

Refunds will only be made to the credit card used for the purchase. For the product price to be credited, please complete the return form and enclose it with the return shipment.

Online orders for customes within all European countries (except Switzerland) may be returned/exchanged to:
Akris Boutique GmbH
Grosse Bockenheimer Strasse 13
DE-60313 Frankfurt am Main
Germany

Online orders for customers from Switzerland may be returned\exchanged to:
Akris AG
Ecommerce
Felsenstrasse 40
CH-9001 St. Gallen
Switzerland

Akris does not accept any liability for refunds or compensation if the return shipment is lost, stolen, or treated improperly. If the products have been worn, washed, damaged, or if the labels have been removed, the compensation obligation may amount to up to 100 percent of the purchase price. Akris reserves the right to refuse to take back goods if the said conditions for returns are not met.

Contact

Akris appreciates your interest in our website and in our products and looks forward to your feedback. If you have any questions or comments, post an e-mail to ecom.eu@akris.com.

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