Shipping
- Complimentary shipping on orders EUR 1'000 and up (otherwise a flat rate of EUR 20.00 will be charged). The book "selbstverständlich" will be shipped for a reduced flat rate of EUR 10.00 (only within Germany).
- Complimentary returns
- Fast and safe shipping with UPS
- Free gift packaging
How Much Is The Shipping?
Free shipping on all orders over EUR 1'000. Shipping costs of EUR 20 for orders under EUR 1'000. Returns are free of charge. Kindly note that shipping charges are not refundable in case of a return.
What Kind Of Shipping Services Do You Provide?
All orders are shipped by UPS.
How Long Does The Delivery Take?
Approx. 3-5 business days from the time you place your order (customized products are delivered within 3-4 weeks). Please note that orders outside Europe may take longer to ship depending on the country you are in. Orders with more than one product may be shipped in separate parcels with different delivery dates. If you need your order to arrive on a specific date, please contact our customer service and we will try our best to ensure the timely delivery.
How Do I Know When My Order Has Been Processed?
Once your order has been processed, you will receive an email with the tracking number confirming your order has been shipped.
How Can I Track My Delivery?
Log in to your "Account" by clicking on the link located at the top right of the Akris.com website. Use the menu to track your order. Otherwise please track your UPS order online with the tracking number you have received by email. If necessary, please feel free to contact our Customer Service by telephone or by email under the "Contact us" section.
Where Does Akris.com Deliver?
Akris.com delivers to the following areas:
- North America: USA and Canada
- Europe: Switzerland and Principality of
Liechtenstein, customers of all countries
within the European Union and Norway
can shop in German or in English
- Asia: Japan
We will make every effort to ship to addresses outside of these regions, but we reserve the right to refuse orders there if circumstances beyond Akris' control require us to do so. Please contact our customer service if you require delivery to another country. You may be charged customs and duties separately. Read more about international deliveries here.
Could You Deliver To A PO Box Or Mailbox?
For security reasons, Akris.com will not process any order that is requested to be delivered to a general delivery address or P.O. Box. All Akris.com packages are personally delivered to their recipient and, as a result, no packages will be dropped off in a mailbox.
Is A Signature Required For Delivery Of My Order?
In some cases the recipient's signature might be required on receipt of the parcel.
Can You Deliver To My Hotel?
We can indeed deliver to your hotel. Please provide the name and address of your hotel, as well as the dates that you will be staying there, in the "comments" area when you place your order so that our Customer Service can have your package delivered within the given time frame. If we are unable to deliver within this time frame, we will contact you to give you prior notice.
Can You Delay My Delivery?
We can delay your delivery for a few days. Please note down in the “comments area” when you will be back home so that our Customer Service can have your package delivered from then onwards.