Shipping & Returns

Shipping

  • How much does shipping cost? 

    Free shipping on all orders over EUR 1'000. Shipping costs of EUR 20 for orders under EUR 1'000. Returns are free of charge. Please note that shipping charges are not refundable in case of a return.
  • Is a signature required? 

    At checkout, you can choose whether a signature is required upon delivery. If selected, the parcel will be released once it has been signed by the client.
  • Can I change my address after it ships? 

    Unfortunately, we cannot change your address after your package has shipped. If you need your package re-directed, please contact  UPS  with your tracking number for support.
  • Could You Deliver to a PO Box or Mailbox? 

    For security and logistic reasons, Akris does not process any orders requesting delivery to a collection center for international shipments or to a P.O. Box. All Akris packages are delivered by local couriers to the address provided on the order. If you have any questions about our delivery policies, please contact our Customer Service for assistance.
  • What if I want to send an order as a gift? 

    We offer complimentary gift wrapping, and we can leave the order slip out of the box upon request. Please leave us a message in the Comments section during checkout to request this service.

Delivery & Tracking 

  • When will I receive my order? 

    Approx. 3–5 business days from the time your order is placed (customized products are delivered within 3–4 weeks). Please note that international orders may take longer depending on the destination country. If your order includes multiple items, all pieces must be collected at one location before shipment. Therefore, your entire order will be sent together in a single parcel. If you require delivery on a specific date, please contact our customer service and we will do our best to accommodate your request.
  • How can I track my order? 

    Once your order has been processed, you will receive an E-mail with the tracking number confirming your order has been shipped.  

    You can also track your order by logging into your Account here. If you cannot find your tracking information, feel free to contact our  customer service  for assistance.  
  • Can You Deliver to My Hotel? 

    We can deliver to your hotel. Please provide the name and address of your hotel, as well as the dates that you will be staying there in the "comments" area when you place your order so that our Customer Service can have your package delivered within the given time frame. If we are unable to deliver within this time frame, we will contact you to give you prior notice.
  • What should I do if my order has not been delivered yet or is lost? 

    Please contact our Customer Service  for assistance. Include your name, order number, and a picture of the missing or delayed package.

Returns & Exchanges 

  • What is your Return and Exchange policy? 

    Full-priced items can be returned or exchanged within 14 days of the date of delivery. Items must be in new condition: unwashed, unworn, unaltered, and with tags attached. Akris reserves the right to refuse the return of any merchandise that does not meet the above requirements.  

    Customized items are final sale.  

    In the case of a return or exchange, original shipping charges are not refundable.  
  • How do I exchange an item? 

    Please feel free to contact us  Customer Service.
  • How do I return an item? 

    To make a return, please follow these steps:  

    1. Contact us at  Customer Service. 

    2. Once your return has been approved, you will receive the return label by  

    E-mail.  

    1. Prepare your package: Place your item in its original packaging and include the original receipt.  

    2. Attach the pre-paid label you received in the E-mail on your package: Cover old address labels with the new pre-paid label and securely seal your package with tape.  

    3. Drop your package off at any UPS store or pick-up location.  

    To return an item purchased in person from one of our boutiques, please contact the  store you purchased from for assistance. 

     
  • When will I receive my refund? 

    Upon receiving and accepting your return, a refund will be processed to your original payment method, and you will receive a return confirmation via E-mail. Please note refunds may take 3-5 days to appear in your account.
  • Where can I find my order number? 

    Your order is a 6-digit code ending in “EU” (ex. 1234EU) and can be found in your order confirmation E-mail.
  • I received a damaged or faulty item. What should I do? 

    Please contact our Customer Service  for assistance. If possible, include your name, order number, and a picture of the damaged item.
  • Can I return an order I placed online at an Akris boutique? 

    Yes, full-price items purchased on Akris.com can be returned to any of our Akris boutiques at no additional charge. Click here to find the boutique nearest you.
  • How do I return or exchange an item I received as a gift? 

    Please contact our Customer Service  for assistance and include the name of the person who purchased the item for you.