Terms and Conditions

Returns/Exchanges

You may return the received goods within 14 days by sending them back, without specifying reasons. This period begins upon receipt of this information in writing (e.g. by mail, fax, e-mail), but not before the recipient receives the goods (in the case of recurring delivery of similar goods: not before the first partial shipment is received) and not before the fulfilment of our information obligations pursuant to Section 246 (2) in conjunction with Section 1 (1) and (2) of the Introductory Act to the German Civil Code (EGBGB) and our obligations pursuant to Section 312g (1) sentence 1 of the German Civil Code (BGB) in conjunction with Section 246 (3) of the Introductory Act to the German Civil Code (EGBGB). Only in the case of goods that cannot be sent by parcel (e.g. bulky goods), you can also declare the return in writing in the form of a request for the goods to be taken back. To comply with the period, the due dispatch of the goods or of the request for the goods to be taken back is sufficient. The goods to be returned or the request for the goods to be taken back shall be sent to:

Akris Boutique GmbH
Grosse Bockenheimer Strasse 13
60313 Frankfurt/Main
Germany

Online purchases can not be returned/exchanged at department stores selling Akris merchandise or other wholesale distributors.

The Akris customer service team will make every effort to resolve any refund/exchange request and an email notification and/or phone call will be placed once the return/exchange has been processed. Akris will not assume responsibility for reimbursement or compensation in the event that return package is lost, stolen, or mishandled.

Akris reserves the right to refuse return of any merchandise that does not meet the above return requirements.

Exchanges will be refunded to credit card and then the new item will be charged to the credit card (unless it is a simple size exchange).

Shipping and Delivery

All purchases made on Akris.com will be shipped via UPS with complimentary delivery. In case of any unexpected delay we will inform the customer. Purchases with more than one product may be shipped in separate boxes. In that case separate delivery notification emails with the tracking number for each parcel will be sent. Purchases may not be shipped to P.O. boxes or APO/FPO addresses. For a listing of Akris boutiques, please go to boutique location. .

Shipments can be made only to European Union, Switzerland, Lichtenstein, Norway.  Please contact any boutique location for purchases outside this areas.

Shipping Methods and Fees

For the delivery, we offer complimentary shipping.  If you require special shipping arrangements, please email ecom.eu@akris.com for further assistance. 

Tracking

Akris will send shipping confirmation via email as soon as the purchase has been shipped; this will allow you to track the status of your shipment on www.ups.com.

Purchasing

Purchases for product on the Akris e-commerce site may be made either directly through Akris boutique GmbH or through the assistance of our online personal shoppers who respond to your order.

Online purchases on the Akris site may be made by residents of the European Union, Switzerland, Lichtenstein, Norway.  Please contact any boutique location for purchases outside this areas.

If you are under the age of 18, Akris requires that you inform a parent or guardian about the Akris customer service policy and provide parent or guardian written consent.

Cancellations/Order Modification

If you wish to cancel or modify your order, an email must be sent to ecom.eu@akris.com.  Akris will make every effort to accommodate your request. Once an online order has been placed and submitted, Akris cannot guarantee the purchase can be cancelled or modified.

Product Availability

Akris products as shown on the Akris e-commerce site are subject to availability; and Akris reserves the right to limit the quantity of products supplied and sold.  Akris boutique GmbH will make every effort to accommodate all product requests.

Pricing

Prices listed for Akris product on the website are in Euros and are inclusive of all applicable taxes and charges. Title to products ordered and purchased on this website passes to you upon delivery provided that we have received payment in full for the products.

Akris boutique GmbH does not offer price adjustments; all pricing is as listed in the e-commerce shop.

Payment

Akris accepts the following forms of payment for online purchases:

  • PayPal
  • Visa
  • Maestro / MasterCard
  • American Express

The transaction will be charged to your credit card once we have verified your card details, received credit authorization and confirmed stock availability.  Approved returns or exchanges will be credited to the card used for the purchase.

Alterations

As we greatly value our customers, we offer premium customer service. All Akris and Akris Punto items purchased from our online boutique can be submitted to any Akris boutique in Europe or in the USA (accompanied by the purchase receipt) for alteration. For a listing of Akris boutiques our complimentary alteration services are applicable, please go to any boutique location.

Our professional alteration teams will be pleased to fulfil your alteration requests. Items purchased at the full price are eligible for free alteration. Reduced items can be altered against payment of a fee.

Akris Authenticity Promise

Akris & Akris boutique GmbH guarantees the authenticity of all products purchased through the Akris e-commerce site.  All Akris products are designed in the Akris ateliers based in St. Gallen Switzerland and produced in company-owned and directly managed entities with highest standards and commitment to craftsmanship, materials, production, and unparalleled quality.  To learn more about the Akris organization visit The House.

Errors and Inaccuracies

The Akris site aims to provide complete, accurate, and up-to-date information.  The website may contain typographical mistakes, inaccuracies, or omissions, some of which may relate to pricing, availability, and product information. Akris reserves the right to correct any errors, inaccuracies or omissions, including after an order has been submitted and to change or update information at any time without prior notice.

Contact Us

Akris appreciates your interest in the Akris website and products, therefore we are eager to hear from you.  If you have any questions or comments regarding our customer service policy, to update or correct your personal data, please send an email to ecom.eu@akris.com.


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