International Deliveries
Complimentary shipping on orders EUR 1'000 and up (otherwise a flat rate of EUR 20.00 will be charged). The book "selbstverständlich" will be shipped for a reduced flat rate of EUR 10.00 (only within Switzerland, Germany and Lichtenstein). Returns are free of charge. Kindly note that shipping charges are not refundable in case of a return.
Approx. 3-5 business days from the time you place your order. Please note that orders outside Europe may take longer to ship depending on the country you are in. Orders with more than one product may be shipped in separate parcels with different delivery dates. If you need your order to arrive on a specific date, please contact our customer service and we will try our best to ensure the timely delivery.
Akris.com delivers to the following areas:
- North America: USA, Canada (only on our US shop)
- Europe: Switzerland, all countries of the
European Union, Norway, Principality of Liechtenstein
Shop in German oder English.
- Asia: Japan (only on our JP shop)
Customers in all the above countries do not have to pay customs duties - Akris organizes customs clearance and covers the cost of it (also in case of a return).
We will make every effort to ship to addresses outside of these regions, but we reserve the right to refuse orders there if circumstances beyond Akris' control require us to do so. Please contact our customer service if you require delivery to another country. Read more about international deliveries here.
All packages are delivered to your specified address by UPS within 3-5 business days. (Please note that it may take us longer to ship your order depending on which country you are located in.)
Find out more about our shipping here.
Customs & Extra Charges
Customers in all the above countries do not have to pay customs duties - Akris organizes customs clearance and covers the cost of it (also in case of a return).
Customs rules in the other countries can frequently change, causing delays and at times, additional charges imposed by the receiving country. While we take all reasonable steps to comply with general world shipping standards, we may not know the details of additional customs taxes or duties.
What to do if you are charged duty or customs taxes?
Please pay the requested amount, take a photo of the receipt, clearly showing the amount and the payment confirmation. Send us an email at ecom.eu@akris.com with the photo and your order number. We’ll send you a refund for the extra charge and send a confirmation email.
Visit our FAQ for more - https://eu.akris.com/pages/faq