Returns and exchanges
Can I return an item ordered via Akris.com?
Customized items (like personalized straps or bags with personalized straps) cannot be returned or exchanged. These items can only be returned to us if there is a manufacturing defect or if Akris made an error in processing the order.
You can return the items you ordered within 14 days. However, we know that time is your most precious commodity and in some cases may not be readily available for such matters. Please complete the return form on this link. Once the return has been approved, you will receive a shipping label by e-mail which you can print and place on your package. Kindly note that shipping charges are not refundable.
How do I return or exchange an item ordered via Akris.com?
- Complete the return form on this link.
- Once your return has been approved, you will receive the return lablel by e-mail.
- Prepare your package: Place your item in its original packaging and with the original receipt.
- Put the pre-paid label you received in the e-mail on your package: Cover old address labels with the new pre-paid label and securely seal your package with tape.
- Deliver your package to UPS: Drop your package off at any UPS store or pick-up location.
Where can I find my order number?
- Your order number is a 6 digit number beginning in 2 and ending in US (ex. 2654EU) that can be found in your order confirmation email, or in the Comment section in the receipt included in your package.