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Returns and exchanges

  • Can I return an item ordered via Akris.com?
    You can return the items you returned within 30 days.
    Please complete the return form on this link. Once the return has been approved, you will receive a shipping label by e-mail. Place it on your package and send your return for free.

  • How do I return or exchange an item ordered via Akris.com?
    - Complete the return form on this link.

    - Once your return has been approved, you will receive the return lablel by e-mail.

    - Prepare your package: Place your item in its original packaging and with the original receipt.

    - Put the pre-paid label you received in the e-mail on your package: Cover old address labels with the new pre-paid label and securely seal your package with tape.

    - Deliver your package to UPS: Drop your package off at any UPS store or pick-up location.

  • Where can I find my order number?

    - Your order number is a 6 digit number beginning in 2 and ending in US (ex. 2654EU) that can be found in your order confirmation email, or in the Comment section in the receipt included in your package.

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